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Warranty & Customer Care / Privacy Policy / Return Policy

Warranty & Customer Care

Ranipak Inc. products are warranted to be free from defects in material or workmanship for one (1) year from the date of original purchase. Our warranty applies when the product is used for the purpose intended, under normal conditions. Damages by accident, negligence, or improper care are not covered under this warranty. This warranty applies to the 48 continental U.S. States. If your Ranipak Inc. product fails due to a material or manufacturing defect, we will either repair or replace the product.

To return defective products contact customer service at for return authorization number. Upon obtaining return authorization number, send us the product and proof of purchase. All return freights are prepaid unless specified.
Mail your product to:
Ranipak, Inc.
Attn: RMA Dept.
7755 Center Ave., STE 1100
Huntington Beach, CA 92647
To get Customer Care Service, contact at, or call 562-445-4514. We will be happy to serve you.

Privacy Policy

Welcome to Ranipak. As a customer of ours, your trust is our most important asset. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. We take seriously the protection and proper use of your personal information. Ranipak does not share customer information (including e-mail addresses) outside the companies unless it is necessary to provide you with products or services available from Ranipak. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Ranipak or as required or permitted by law. Even within the company, we restrict access to your information to those individuals who need it to provide you with products or services available from Ranipak. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.

Categories of Information We Collect
We collect personal information when communicating or interacting with you through Some examples include:
• registering for a shopping account, Wish List or Product Review account on our website
• fulfilling orders you place and delivering packages
• requesting a catalog or other content and communications from us or when offering recommendations to you
• applying for an account with us
• when you participate in any of our programs such as contests, surveys, loyalty programs etc.
• through communications with you
• contacting us with a comment, question or complaint

How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events.

How We Share Your Information
To best serve you, we may share your personal information with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, and product reviews. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Ranipak. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Ranipak or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.

Children's Privacy
Ranipak will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Ranipak is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

If you have any other questions or concerns regarding how Ranipak manages, accesses or uses your personal information, you may contact us using one of the following methods:
• Call 714-523-5200, or
• E-mail , or
• Send your request to Ranipak Privacy, 7755 CENTER AVE., STE 1100, HUNTINGTON BEACH, CA 92647

Return Policy:

If you purchased an item from and would like to return it within 30 days, we can issue you a refund or store credit. Returned goods must be in perfect, un-used condition with all original tags. All returns must be marked with a return authorization number (RMA) obtained from our warranty dept.

To obtain an RMA number, send an email to Please include your invoice number from your original receipt, your name, address and contact information.

Mail your product to:
Ranipak, Inc.
Attn: RMA Dept.
7755 CENTER AVE., STE 1100

Returns will take 5-10 days to be processed after receipt in our warehouse.